Indian Office of American Company Loves Outsourced

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The only real sour note the sitcom struck was when one character, an Indian assistant manager, mentioned an employee’s “lower caste.” UnitedLex employees around the room seemed to wince collectively. While caste continues to be a factor in things as varied as marriages and real estate disputes in many parts of India, the outsourcing industry here considers itself a modern meritocracy that has left such old-fashioned prejudices behind.“You would never talk about that as a manager and an educated person,” said Nitin V., a second manager in the room.