I think pretty much everyone who’s ever dealt with Time Warner Cable knows how god-awful their customer service is, especially when it comes to making and keeping appointments. But while most people have no recourse but to complain to some unlistening customer service drone, Eugene Mirman lived out many a fantasy by writing a letter comparing the cable company to Stalin and Jeffrey Dahmer — and then publishing it as a full-page ad in two newspapers.
The letter, which he ran in both this week’s Summer Guide issue of New York Press and in the Greenpoint Gazette, is below in full. The chances of Time Warner suddenly caring about their customers are slim to none, seeing that most of their customers have no alternative to their service, but you can’t argue with catharsis like this.
Here’s video of Mirman reading the letter at a WNYC event: